Introduction
At MRE Care, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following information about you:
Personal Information: Name, address, phone number, email address, date of birth, and other contact details.
Health Information: Relevant medical history, medication details, and other health-related information necessary to provide personalized care.
Payment Information: Bank details, credit/debit card information, and billing address for processing payments.
Usage Data: Information on how you access and use our website and services, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To provide, manage, and personalize our care services.
Communication: To contact you with information about your care plan, schedule changes, or other service-related updates.
Billing: To process payments and manage billing inquiries.
Improvement: To improve our services and website based on feedback and usage data.
Legal Compliance: To comply with legal and regulatory obligations.
3. Data Sharing and Disclosure
We may share your personal information with:
Caregivers: To ensure they have the necessary information to provide care.
Healthcare Providers: With your consent, to coordinate care and share relevant medical information.
Service Providers: Third-party companies that assist us in operating our business, such as payment processors and IT support, under strict confidentiality agreements.
Legal Authorities: When required by law or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
5. Your Rights
You have the following rights regarding your personal information:
Access: To request a copy of the personal data we hold about you.
Correction: To request correction of any inaccurate or incomplete information.
Deletion: To request deletion of your personal data, subject to legal and contractual restrictions.
Objection: To object to the processing of your personal data for certain purposes.
Withdrawal of Consent: To withdraw your consent at any time, where processing is based on consent.
6. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
MRE Care
Email: info@mrecare.co.uk
Phone: 07581467668
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
